Job Title: Project Manager
Job Location: Brindleyplace Hybrid
Salary: £60,000
Contract type: Fixed Term 6- 12 Months with possible opportunity to move to permanent
Working hours: Full time (37 hours per week)
About the role
The Project Manager will play a pivotal role in helping GSA achieve the successful completion of a strategic technology and customer focused project supporting our key objectives. The post holder will be responsible for end-to-end project delivery including the co-ordination of all workstreams to drive implementation in the most effective and efficient way.
The Project Manager will lead and manage the change from the design stage, through delivery and deployment applying standard project management methodology and process. The project will be managed through to a successful conclusion, collaborating with staff throughout the organisation up to executive levels.
The Project Manager will lead, enthuse, and motivate colleagues across relevant teams involved in the project. This will include using and role modelling behaviours in the GSA Way to embed new technology and ways of working to better serve GSA colleagues and customers.
The project involves the implementation of a new CRM system, specifically focused on the first phase around end to end Complaint Management.
The Project Manager will lead a cross functional team, work alongside stakeholders / specialists, manage and be the lead interface with a technology partner to ensure a smooth change transition within timeline and budget.
The project is to be delivered in a controlled and effective manner. This includes:
The key outcomes are:
About you
You are educated to degree level with a project management qualification or equivalent experience. You have extensive experience of project management with skills in data and system migration and end to end process improvement. Specific experience in successfully delivering CRM solutions and/or working in a Housing Association would be beneficial.
You have experience of working in stressful environments and can communicate / build relationships with internal and external customers, stakeholders and colleagues at all levels (with varying needs) and involve them appropriately to ensure timely delivery of required outputs.
You are organised, plan carefully and follow through plans with determination, accuracy and focus, balancing multiple tasks simultaneously when needed. You have an ability to prioritise - to evaluate what must be done against what is possible and set work priorities for projects. You can actively manage resources to optimise productivity and communicate with clarity, openness and transparency.
You have selected and managed third party suppliers for the delivery of major components of a data migration and system implementation. You constructively and appropriately challenge the status quo, conducting critical appraisal and effectively communicating outcomes both positive and negative.
You are commercially and financially astute including experience of significant budget management and ability to analyse financial information quickly and effectively including business modelling and financial appraisals.
You plan and manage risks in complex projects, and take swift, appropriate and decisive action to address issues. You operate with autonomy making good quality decisions from information gathered using a variety of sources and provide clarity to operational teams.
About us
We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage circa 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it`s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
You can read more about the GSA Way in our recruitment pack.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
